Refund Policy
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Refund Policy
Fair and transparent refund procedures
Last updated: November 5, 2025
1
Refund Process
1
Request Submission
Submit refund request through app or website within 7 days of transaction
2
Review Process
Our team reviews your request within 24-48 hours
3
Approval & Processing
Approved refunds processed within 5-7 business days
2
Refund Eligibility
✅ Eligible for Refund
- Double charges or overcharges
- Service not provided as booked
- Technical errors causing payment issues
- Unauthorized transactions
❌ Not Eligible
- Change of mind after service completion
- Late cancellations (after 5 minutes)
- No-show at pickup location
- Incorrect destination provided
3
Cancellation Refunds
| Cancellation Time | Refund Amount | Min Fee |
|---|---|---|
| Within 5 minutes | 100% | No fee |
| 5-15 minutes | 90% | ₹100 fee |
| After driver arrival | 80% | ₹200 fee |
| No-show | 50% | ₹300 fee |
4
Processing Time
Request Review
24-48 hours
Approval Processing
1-2 business days
Bank Transfer
5-7 business days
5
Contact Support
Need Help With a Refund?
Our support team is here to help you with any refund-related questions or issues.
Email Support
info@mytriptaxi.com
Phone Support
Support Hours: 24/7 Customer Support