Terms Navigation
Terms & Conditions
Please read these terms carefully before using our services
Last updated: November 5, 2025
1
Acceptance of Terms
By accessing and using MyTripTaxi services, you accept and agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
By creating an account or booking a ride, you acknowledge that you have read, understood, and agree to be bound by these terms.
2
Services Description
What We Provide
- • Real-time taxi booking services
- • Ride scheduling and management
- • Payment processing
- • Customer support
- • Driver matching
Service Limitations
- • Availability varies by location
- • Service subject to driver availability
- • Prices may vary based on demand
- • Weather and traffic conditions may affect service
3
User Accounts
Account Requirements
- Must be at least 18 years old
- Provide accurate and complete information
- Maintain account security
- One account per individual
Prohibited Activities
- • Creating fake or duplicate accounts
- • Sharing account credentials
- • Using service for illegal purposes
- • Harassing drivers or other users
4
Booking & Payments
Pricing Structure
- • Base fare + distance + time
- • Surge pricing during high demand
- • Additional fees for extra services
- • Transparent pricing before booking
Payment Methods
- • Credit/Debit cards
- • Digital wallets
- • In-app payments
- • Corporate accounts
5
Cancellation Policy
Within 5 minutes of bookingFree cancellation
After 5 minutes₹100 cancellation fee
After driver arrival ₹200 cancellation fee
6
User Conduct
Expected Behavior
- • Treat drivers with respect and courtesy
- • Maintain cleanliness in vehicles
- • Follow traffic safety rules
- • Provide accurate pickup/dropoff information
Zero Tolerance Policy
- • No smoking or alcohol consumption in vehicles
- • No illegal activities
- • No damage to vehicle property
- • No discrimination or harassment
7
Liability & Insurance
All MyTripTaxi drivers are covered by comprehensive commercial insurance policies. However, users are responsible for their personal belongings.
Covered by Insurance
- • Vehicle accidents
- • Third-party injuries
- • Property damage
User Responsibility
- • Personal belongings
- • Delayed arrival consequences
- • Incorrect destination input
8
Contact Us
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact our legal team.
info@mytriptaxi.com